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In today’s fast-paced financial landscape, the demand for uninterrupted access to digital assets has never been higher. Institutional clients—ranging from asset managers and hedge funds to cryptocurrency exchanges—rely on their digital asset custodians not just for asset security and regulatory compliance, but also for operational agility and efficiency.
Commonly, digital asset custodians in the market often offer availability and customer support for working hours, or even only during weekdays in very specific time zones. This is highly disruptive and makes it more challenging to manage risk exposure, especially in the digital asset markets due to its higher volatility and dynamicity.
A digital asset custodian’s ability to provide 24/7 digital asset custodian services ensures that institutions can execute transactions swiftly and effectively, regardless of market hours or time zones. This has become not just a necessity, but also a competitive advantage for minimizing downtime and ensuring operational continuity in the digital asset space.
Why 24/7 Availability Matters
Unlike traditional assets where institutional orders and settlement happen daily only during working hours on weekdays; digital assets are active around the clock, every day of the year.
With the nature of digital assets, institutions need real-time access to their assets at all times. Downtime during critical moments can result in missed opportunities, liquidity issues, or increased exposure to risks. For institutional clients, this translates into a significant financial impact, which makes digital asset custody with 24/7 availability a critical requirement.
Minimizing Downtime and Reducing Risk
Downtime in digital asset custody not only disrupts operations but can also amplify risk. Time-sensitive transactions, such as arbitrage opportunities or emergency fund transfers, require split-second execution.
At Rakkar, our digital asset custody framework is built on the foundation of unparalleled security and operational excellence, providing institutional clients with the assurance that their assets are available and secure at any given moment. With a track record of minimizing downtime and ensuring the fastest cold wallet transaction times in the industry—2 hours compared to the standard 24-28 hours—our institutional clients are assured that they’re always one step ahead.
The Importance of SLAs in Custody Services
Service Level Agreements (SLAs) are the backbone of operational reliability in digital asset custody. A strong SLA guarantees clients that their assets will be accessible under agreed parameters. For example, Rakkar’s historical average achievement to a 2-hour cold wallet transaction completion ensures that institutional clients can withdraw or move their assets swiftly, even when leveraging more secure storage options.
Clients gain peace of mind knowing that, no matter the time of day, their assets are always within reach, and transactions are executed within industry-leading time frames. This level of predictability fosters trust and eliminates uncertainty when managing high-value digital assets.
Proactive Support for Institutional Needs
With 24/7 customer support, Rakkar ensures that any concerns or issues can be addressed immediately, no matter the time zone or market activity. Our dedicated customer success teams work around the clock, continuously monitoring systems to identify irregularities and proactively solve problems before they escalate. This constant vigilance allows institutional clients to focus on their strategies, knowing they are backed by real-time support whenever needed.
Conclusion
In a fast-paced industry such as digital assets, the ability to access and manage digital assets round the clock is paramount. Institutional clients can have the option of relying on a digital asset custodian for their expertise in asset security and much more. This includes optimal service performance factors such as continuous availability, quick transaction times, and support availability. By partnering with a digital asset custodian such as Rakkar, institutional clients can focus on what truly matters—growing their portfolios and thriving in the fast-evolving world of digital assets.
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